
Ipad problems

A clan member (goddesslinda) has trouble in clan chat...and pms I think...with seeing messages on her Ipad. We can see hers but she can't see ours. Even when you address her or pm her. Last time it took about 2 weeks before whatever the problem she was having went away. It's back.
does this problem only appear when using clan chat or is there a general issue with seeing messages in chat?