
An explanation please

Could someone from the developers please explain to me why I can play other games on my computer that require more power than this and I don't crash, but when playing DE I crash a lot.
I only sometimes have to refresh during normal gameplay but as soon as there is a big fight it gets ridiculous. Just fought in the christmas event; in the first fight I had to refresh once and survived the fight, in the 2nd fight I had to refresh 7/8 times before I was timed out and died. I then had to wait about 15 minutes until the 3rd fight. I managed to clear my 9 hunting traps in this time without refreshing but as soon as I entered the event fight I had to refresh. This time I refreshed 4 times before I was timed out and died.
DO NOT tell me it is my computer or to clear cookies etc. I have been playing over a year and have seen this time and time again. There have been multiple posts in the forums and yet nothing is done.
So an EXPLANATION please.
I only sometimes have to refresh during normal gameplay but as soon as there is a big fight it gets ridiculous. Just fought in the christmas event; in the first fight I had to refresh once and survived the fight, in the 2nd fight I had to refresh 7/8 times before I was timed out and died. I then had to wait about 15 minutes until the 3rd fight. I managed to clear my 9 hunting traps in this time without refreshing but as soon as I entered the event fight I had to refresh. This time I refreshed 4 times before I was timed out and died.
DO NOT tell me it is my computer or to clear cookies etc. I have been playing over a year and have seen this time and time again. There have been multiple posts in the forums and yet nothing is done.
So an EXPLANATION please.
(runs away)