Name change & other things yet again & ...

My current Player is name is EGaGanmerald. Last month I had asked that $ be taken out of my checking account to pay for my name to be changed to Lady Night Walker, & that that the remainder be placed into my Bank account as Reals so that I could purchase a teleportation rune stone & a room at the Tavern. The information page told me to send my e-mail request to payments@dragoneternity.com Which is apparently the source of the problem

At the beginning of the month I had managed to contact Ihit while looking for a Guardian. I told him everything that I previously mentioned & also mentioned that I was not able to contact payment@dragoneternity.com because something wasn't allowing me to do so. Along with that I also mentioned that I had changed my mind about Lady Night Walker & instead wanted it to be changed to Voluptuous Vixen. from his response it seemed that if I was going to get any of my requested things that that would be it. He said that if he needed anything from me that he would contact me

I am posting this on 6/18/2012 & I'm certain that at least a month & a half has gone by since I first put in my original 3 requests & so far I have gotten none of them. Some one either please tell me what I can do to help fix this or please fulfill my requests.
Comments
After complete investigation of your account it's been found that reals weren't taken from your account and you simply exchanged 40 of your reals for gold on June 1st. If you still do wish to change your name please follow the instructions that can be found here: http://dragoneternity.com/about/services_real/

If you have any questions regarding this please do not hesitate to contact me in-game on through this thread.

Thank you!
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